STORE POLICY

Because We Care

At Stozo, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING AND DELIVERY POLICY

We use a large network of couriers to deliver your products to you as early as possible.Depending upon the location, the product is delivered to you in 2-7 workings days after it has been dispatched from our warehouse. The whole order amount including any delivery charges will be refunded if the order is lost in transit.  For remote/rural areas, the delivery might take more time.

CANCELLATION AND REFUND POLICY

Unfortunately, due to the nature and quantity of product, we do not allow returns. Cancellations will be considered only if the request is made within 24 hours of placing the order. However the cancellation will not be possible if the shipping process has been initiated. We wish to provide the best service to our customers. You can contact our team at info@stozo.in, our team after looking into it will take an appropriate decision. We will try our best to rectify your issue. 

If your order didn't get completed and have not received the order confirmation number even after 2 hours after the time of order,  kindly get in touch with our support team and report the issue. This could be due to technical error or network issues,  however customer has the full right to claim the full amount deducted, if any.  The order will be either processed as per the availability or if customer requests, the deducted amount will be refunded to their account. Kindly allow 10-14 days for the amount to get refunded into your account.

OUR PRIVACY POLICY

All about Information Security

Stozo collects basic informations from you which are necessary to service your order, to communicate with you regarding your order and to offer you products of your preference. Information includes your name, email id, mailing address, phone number, purchase history, . Your card details are requested only during the payment and our payment is processed through well reputed payment gateways to ensure safety of you information.

SITE ACCESS

This site or any segment of this site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose without express written consent of Stozo. You may not use any proprietary information (including images, videos, text) of Stozo without written consent. You may not use any Stozo logo or other proprietary graphic without express written permission.

DISCLAIMER

The service is provided on a “AS IS” basis.
The products sold in this website are not suitable for children under age 8 unless specified otherwise. We reserve the right to change these terms and conditions at any time by posting changes on the website. Kindly review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions.

CONTACT US

If you have any clarifications about these Terms, please contact us.