FAQS
WHAT ARE THE PAYMENT OPTIONS?
Our customers can pay online on our website. During checkout, the customer will be directed to the payment gateway page for various payment methods.
WHAT IS YOUR RETURN POLICY?
Unfortunately, due to the nature and quantity of product, we do not allow returns. However you can contact our team at info@stozo.in and we will try our best to rectify your issue. Whereas the home decor product can be return incase of any defect within 3 days of receiving the shipment. The amount will be refunded to your account.
WHAT ARE THE SHIPPING AND DELIVERY POLICY?
If ordered before 12.00 pm, the products will be dispatched on the same day. Depending upon the location, the product is delivered to you in 1-2 workings days after it has been dispatched from our warehouse. For remote/rural areas, the delivery might take more time.
WHAT IS YOUR CANCELLATION POLICY?
We wish to provide the best service to our customers. Cancellations will be considered only if the request is made within 24 hours of placing the order. However the cancellation will not be possible if the shipping process has been initiated
I AM NOT ENTIRELY SATISFIED WITH THE PRODUCT I RECEIVED. WHAT DO I DO?
Write to us at info@stozo.in. The customer service team after looking into your complaint and will take an appropriate decision. We assure you our best efforts to rectify your issue as early as possible.
DO YOU HAVE COUPONS OR SPECIAL OFFERS?
From time to time and on special occasions we do offer special sales & discount coupons. So, we request you to visit our website frequently and follow our page on Instagram, Facebook to take advantage of these promotions.
WHERE TO BUY PEBBLE STONES?
You can buy pebble stones in our website www.stozo.in. For project orders located in chennai or around chennai, you can contact us at on our whatsapp number +9600146156 with your quantity and contact details. We will get in touch with you and process your orders. Additionally, you can also purchase 1KG packs of stozo pebbles in Amazon.
HOW MUCH PEBBLE STONES DO I NEED?
Depending upon your area of usage, size of pebble and the kind of feel you want to give to your garden, the quantity of pebbles will vary. A standard method of calculating the quantity you is mentioned in our quantity calculator page. Kindly refer this for reference.
https://www.stozo.in/quantity-calculator-stozo-pebbles-garden-pebbles
CAN I HAVE SPECIAL REQUEST?
Of course, you can . Email to info@stozo.in. We will do our best to help you.
DO YOU DELIVER OUTSIDE INDIA?
No. At present, we do not deliver outside India.